Payouts
When ShopFast Pay money becomes yours: your crypto payout wallet, the hold period, the weekly run and Withdraw, minimums, reserves, holds and how to reconcile every payout.
Payouts apply to sales made through ShopFast Pay. With your own gateway, your gateway pays you on its own schedule. Screenshots of Balance & payouts, the wallet dialog and Financials are in Get paid: checkout and money.
ShopFast Pay pays you in crypto. Each payout goes to your payout wallet, weekly or when you press Withdraw, and is reviewed and sent by hand. The payout fee is $1 per payout, or none on the Pro plan.
Your payout wallet
In Balance & payouts, choose Set up payouts, pick a coin and network and paste your wallet address:
- stablecoins: USDT on Tron, BNB Smart Chain, Ethereum or Solana; USDC on Base, Polygon or Solana;
- or BTC, LTC or ETH.
It is a plain address. ShopFast never asks for your keys. The address is checked for that network before it is saved, and changing it sends you a security alert. Stablecoins keep their value between the request and the transfer.
Setting or changing the wallet asks the person doing it, whoever on your team that is, to confirm it is them: the code from their authenticator app when they have two-factor sign-in on (a recovery code works too), otherwise a 6-digit code emailed to them. The email shows the full new address, and its code works for that address only, for 10 minutes. Turn on two-factor in Profile & security.
From sale to wallet
| Stage | Balance | What happens |
|---|---|---|
| Paid | Pending | Your share of the order is recorded in the ledger at the moment the payment confirms. |
| Hold ends | Available | After the hold period, your share moves to available, minus the rolling reserve if your store has one. |
| Reserve ends | Available | The reserved part is released when its reserve period ends. |
| Payout request | Paid out | The weekly run, or your Withdraw, takes the amount out of your available balance at once. ShopFast reviews it and sends it, minus the payout fee, to your payout wallet. |
Balance & payouts shows what is withdrawable now and what is not yet (clearing, high-risk hold, reserve, chargeback holds), and every payout with where it went and its status: requested (waiting for ShopFast’s review), sending, paid or not sent. A paid payout has its transaction hash with a link to the block explorer. One that is not sent comes with the reason, and its money and fee go back to your available balance.
Schedule and minimum
ShopFast sets the hold period, the schedule (daily, weekly on a set weekday, or monthly; runs start at 09:00 UTC) and the payout minimum. The standard settings hold each sale for 7 days and run weekly on Friday, with a $25 minimum. A run skips stores whose available balance is below the minimum or does not cover the payout fee; the money stays available for the next run. Your current settings are on Money → Fees & billing.
Payments Fraud Shield rates high risk are held 14 days longer before they can be withdrawn.
Money only goes out once the store owner has confirmed their email address and set up a payout wallet. A store without a wallet is told, and is paid on the first run after it sets one up.
Withdraw
Press Withdraw on Balance & payouts any time to ask for a payout without waiting for the run: all of your withdrawable balance or part of it, at least the payout minimum and more than the payout fee. The dialog shows the fee and exactly what arrives where. One payout request can be open at a time; the weekly run pays the rest once it is done.
Refunds and disputes
- A refund takes the seller share back from pending first, then available, then reserve, in proportion to what was refunded (tax and fees are reversed pro rata).
- An open chargeback freezes the seller share of that order in a dispute hold until it is decided. Won: the money returns to available. Lost: it is reversed like a refund. See buyer protection.
Holds and manual payouts
ShopFast can hold payouts for a store (for example while reviewing disputes). Sales keep settling to the balance, but no payout goes out until the hold is released. You see the hold and its reason in Money → Payments.
ShopFast can also send a manual payout outside the schedule and minimum, with a recorded reason. Both are in ShopFast’s audit log.
If ShopFast Pay stops for your store
When ShopFast Pay is disabled or paused for your store, new orders go through your own gateways, and the money ShopFast already holds keeps clearing and paying out on the normal schedule until it reaches zero.
Reconciling
Financials has your statements per period (sales, refunds, fees, payouts) built from the ledger, each with checks that it ties out, and a payout reconciliation that lists the orders in every payout. Export them as CSV for your accountant. Every ledger journal balances to zero, so pending + available + reserve + dispute hold is always exactly what ShopFast owes you.